Privacy Policy
Effective Date: January 1, 2025
1. Introduction
Nounós Creamery (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.nounoscreamery.com or www.nounos.com (collectively, the “Site”), or otherwise interact with us online.
By using our Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect both personal and non-personal information through the following means:
a. Information You Provide
When you interact with us—such as when you make a purchase, fill out a form, or contact us—we may collect:
Name
Email address
Shipping and billing addresses
Payment details (processed securely via Shopify or Stripe)
Messages or inquiries you send us
Marketing preferences
b. Information Collected Automatically
When you visit our Site, we may automatically collect:
IP address and general location (city or region)
Device type, operating system, and browser information
Referring website and pages viewed
Date, time, and duration of your visit
This data helps us understand how visitors use our website and improve our services.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website efficiently and to analyze traffic.
Types of Cookies
Necessary Cookies: Enable core functionality such as security, network management, and accessibility. These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our site (e.g., through Google Analytics).
Marketing Cookies: Used for advertising and social media tracking (e.g., Meta Pixel).
Your Choices
When you first visit our site, a cookie banner will appear asking you to choose:
“Accept All” – allows all cookies; or
“Necessary Only” – limits cookies to those required for basic functionality.
No non-essential cookies will be used until you make a selection. Both buttons appear identical in size, color, and design, in compliance with California’s anti-dark pattern guidance.
You can modify or withdraw consent at any time by adjusting your browser settings or revisiting the cookie preferences link at the bottom of our site.
4. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Communicate with you regarding your purchases or inquiries
Send marketing communications (if you opt in)
Improve our website, products, and services
Comply with applicable legal obligations
5. How We Share Your Information
We do not sell your personal data.
We may share your information only with:
Service Providers such as Squarespace (hosting), Shopify and Stripe (payment and order processing), and shipping carriers;
Analytics Providers like Google Analytics, if you consent to those cookies; and
Authorities or Regulators, when required by law or to protect our rights.
Each third party processes your data only as necessary to perform their function and in accordance with this Privacy Policy.
6. Data Retention
We retain your personal data only for as long as needed to fulfill the purposes described above, unless a longer period is required by law (for example, for tax or accounting reasons).
7. Your Rights
Depending on where you live, you may have the right to:
Access and request a copy of your personal data
Request correction or deletion of your data
Object to or restrict processing of your data
Withdraw consent for non-essential cookies or marketing at any time
California Residents
If you reside in California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:
Know what personal information we collect, use, and disclose
Request deletion of your information
Opt out of the “sale” or “sharing” of your personal information (we do not sell or share data for monetary value)
To exercise these rights, contact us at info@nounos.com.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Site may contain links to third-party websites, such as social media pages or retail partners. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before sharing information with them.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices. Any updates will be posted here with a new effective date. We encourage you to review this page regularly.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us:
Nounós Creamery
Email: info@nounos.com
Address: 166 Sea Cliff Ave, Glen Cove, NY 11542